How to Move a Soft License

Forensic Email Collector's soft licenses are tied to the computer where they are installed. However, to accommodate hardware changes, soft licenses can be moved from computer to computer up to twice per year.

In order to move a soft license, you can follow the steps below:

1. Uninstall FEC from the old computer

2. During the uninstallation, you will be asked if you wish to deactivate the license so that it can be used on another computer (see screenshot below)

3. Click the "Yes" button

4. Install FEC on the new computer using the same license key

Note: If you exceed the two moves per year, you will see a message that reads "the number of installations for this license key has been exceeded". Please contact our support for assistance. If you find that you need to move your FEC licenses often, consider upgrading to a dongle license.

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